Goals

Commitment

1. FENC commits to maintaining good communication with local residents and local organizations. We listen to public opinions, formulate and implement improvement plans to reduce the impact of production activities on communities.
2. FENC commits to conducting community involvement programs including meeting, visits and advocacy activities on irregular basis.
3. For existing or new operating projects that may have a significant impact, FENC commits to consulting with local residents and local organizations for opinions in advance through meetings, visits, and activities to mitigate the impact.

Competent Authority

Management principle

1. FENC establishes Sustainability Committee to identify stakeholders and corresponding major issues yearly to ensure the direction of sustainable operation meets community expectations, and to reduce the impact of production activities on communities.
2. FENC adheres to the principles of integrity and transparency, we collect relevant opinions through multiple channels and effective engagement. We adjust company policies immediately to give stakeholders anticipated responses.
3. FENC collects, records and addresses stakeholders’ concerning issues when engaging with communities. By actively promoting corporate policies to communities, we convey the commitment and determination of “Take from society, give back to society”.

Stakeholder

Number of Engagement Session

Key Issue

Employees

18,552

Suppliers

6,422

Local Residents

225

Stage

Implementation Detail

Recruitment

1. Compliance and Human Rights Standards：The recruitment of migrant workers is in accordance with the labor regulations in Taiwan and the ILO Forced Labour Convention to protect their human rights from the beginning. FENC carefully screens overseas brokers and collaborates with legally certified agencies only. Regular audits are conducted to ensure brokers’ compliance with the FENC Human Rights Policy.
2. Informed Consent and Contractual Protection：Employment contracts for migrant workers are written in their native languages with the working conditions, salaries and benefits explained in clear terms. All migrant workers enter into contractual agreements while being fully informed and on a voluntary basis.
3. Zero-fee Policy：FENC has been instituting the zero-fee policy since 2020, assuming all recruitment costs and brokerage fees for migrant workers. In the following year, FENC enacted the same policy at all production sites in Taiwan. In 2025, the knitting and dyeing plant reimbursed the migrant workers for the full recruitment costs accrued prior to being on board, and the polyester plant is scheduled to issue full reimbursement in June 2026.

Employment

1. Regulatory Compliance and Human Rights Protection：FENC strictly adheres to labor laws and the principle of zero forced labor with a zero-tolerance policy towards bullying and forced labor.  The withholding of personal identification documents is forbidden, and wages are paid to migrant workers in person. Forced overtime is not allowed under any circumstances, and compliance regarding working hours is assessed regularly. The curfew imposed for the dormitory during the COVID-19 pandemic was lifted. Disciplinary actions in the form of coercion, threats or fines are strictly forbidden.
2. Grievance and Oversight Mechanism：A 24-hour hotline for grievances and feedback systems with multi-lingual support are in place. FENC also provides comment boxes accessible to all employees and postings regarding the grievance channels of the Company and the Ministry of Labor in migrant workers’ native languages, protecting their access to assistance and support at all times.
3. Preboarding Training and Occupational Safety：Preboarding training is provided to help migrant workers understand their duties, rights and responsibilities. FENC ensures that the work environment meets occupational safety and health standards, providing the necessary personal protective equipment and safety training. To prevent occupational accidents, the use of mobile phones is prohibited on the production line, which applies to all employees.
4. Daily Support and Cultural Respect：The housing quality and standards are ensured for migrant workers  and facilities are provided to accommodate their religious practices. FENC also holds regular tours, sports games and cultural activities while expressing care for migrant workers’ well-being by establishing the Food Committee and holding dormitory meetings to involve them in the decision-making process. Christmas Masses and appreciation banquets are hosted every year. Dialogue meetings are also held regularly to protect their welfare and safety.

Resignation and Transfer Management